Refund Policy

Refund Policy

This policy only applies to products purchased through our official website (www.nydo.nl).

We have a 14-day return/refund policy, which means you have 14 days from receiving your item to request a return or refund.

To be eligible for a return/refund, the item must be in the same condition you received it, unused, with tags, all accessories and in the original packaging. You will also need your proof of purchase.

Complete this form to initiate a return/refund. If your return/refund is accepted, we will send you the address to send the package to. Items sent to us without completing the returns form will not be accepted.

The return costs are borne by the customer.

In the event that you decide to return all products from your original order, Nydo eyewear will refund the original costs paid (including the transport costs from our warehouses to you, but never the return transport costs).

Damage and problems
Please check your order upon receipt and contact us immediately (within 14 days of receipt) using this form if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the problem.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If the refund is approved, the amount will be refunded to your original payment method within 7 business days. Please note that your bank or credit card company may take up to 10 business days to process and ship the refund.

NYDO EYEWEAR